OUSL Research Repository

Browsing Institutional Collection 01 by Title "Transformational Leadership - A journey to better customer relationship"

Browsing Institutional Collection 01 by Title "Transformational Leadership - A journey to better customer relationship"

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  • Transformational Leadership - A journey to better customer relationship 
    Abeysekera, Nalin (LAP LAMBERT Academic Publishing, 2011)
    This book discusses how the characteristics of Transformational Leadership (TL) can be used to have better customer relationship. More importantly the salespersons' TL has been observed. Both theories of Transformational ...

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