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Service Quality Impact on B2B Customer Satisfaction: A Case of a Sri Lankan Telecommunication Services Provider
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| dc.contributor.author | Fernando, H. Indunil C. | |
| dc.contributor.author | Jayawickrama, Dushan | |
| dc.contributor.author | Ekanayake, KVJP | |
| dc.date.accessioned | 2026-01-27T09:55:11Z | |
| dc.date.available | 2026-01-27T09:55:11Z | |
| dc.date.issued | 2024 | |
| dc.identifier.uri | http://repository.ou.ac.lk/handle/94ousl/3875 | |
| dc.language.iso | en | en_US |
| dc.publisher | The Open University of Sri Lanka | en_US |
| dc.subject | Customer satisfaction | en_US |
| dc.subject | Service quality | en_US |
| dc.subject | SERQUAL model | en_US |
| dc.title | Service Quality Impact on B2B Customer Satisfaction: A Case of a Sri Lankan Telecommunication Services Provider | en_US |
| dc.type | Article | en_US |
