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Perceived service quality and customer loyalty: an application of SERVQUAL model in credit card segment of Sri Lankan private sector banks
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Perceived service quality and customer loyalty: an application of SERVQUAL model in credit card segment of Sri Lankan private sector banks
Wanninayake, W. M. A. S
;
Mahakumbura, M.G.C.D.
;
Hapugoda, J. C.
URI:
http://repository.ou.ac.lk/handle/94ousl/2781
Date:
2019
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2019 Management Issues Volume 4 Issues 1
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