UNDERSTANDING WORKPLACE INCLUSION: EXPLORING EMPLOYEES’ PERCEPTIONS, ATTITUDES AND EXPERIENCES REGARDING COLLEAGUES WITH SPECIAL NEEDS

Abstract

The unemployment rate of persons with disabilities in Sri Lanka continues to create a significant challenge not only for the individuals affected but also for the national economy, which misses the chance to benefit from the talents of capable people. The study explored perceptions, attitudes, and experiences of co-workers, staff, and heads regarding workplace inclusion for special needs colleagues. Using a qualitative research approach and following the case study design, the study involved two senior academics, five academic staff members of the departments, and ten non-academic staff from the Department of Special Needs Education and the Learner Support Unit at the Open University of Sri Lanka (OUSL). Semi-structured interviews were conducted with the academics, while a focus group discussion was conducted to for non-academics. Thematic analysis was applied to identify common patterns and meaningful insights. Findings indicate that overall attitudes toward colleagues with disabilities are positive. Heads of departments emphasized the value and capability of these employees, and academic staff expressed willingness to foster a supportive work environment. Many non academics expressed a desire for more awareness and orientation about the type of disability and how best to interact with and support such colleagues, preferably before recruitment. This reflects the need for preparatory training to enhance comfort and collaboration. Despite the goodwill expressed by staff, employment opportunities for individuals with disabilities remain limited. The study highlights that inclusion must go beyond policy and be supported through infrastructure, communication, and staff development. The study recommends increased disability awareness training for all employees, workplace adjustments based on individual needs, and active policy implementation to ensure a truly inclusive and supportive environment.